What’s in Store for DHS’ CX-Focused Future?
The Department of Homeland Security went all-in on customer experience, or CX, with the September 2023 establishment of a new CX office within its Office of the Chief Information Officer. Headed by Executive Director Dana Chisnell, the CX Directorate leads the delivery of easy-to-use, accessible and responsive tools to DHS customers. Chisnell will convene with fellow DHS […] More