Jane Edwards

Barry Duplantis, vice president and general manager of the North American public sector at Mattermost, said government agencies seeking to facilitate response to cyber incidents and maintain digital sovereignty should implement a self-hosted technical collaboration platform. Duplantis wrote in a commentary published Monday on Federal News Network that such a collaboration platform could provide organizations […] More

Tiffany Goddard, director of customer experience and engagement solutions at Carahsoft Technology, said government agencies seeking to improve CX should monitor customers’ feedback on social media and come up with actionable plans by generating insights from collected data. “Previously thought to be uncorrelated to constructive feedback, agencies are finding that customers use social media as […] More

Washington, D.C.-based Enlightenment Capital has invested in Red Alpha through its small business investment company fund to help the software development firm advance its growth strategy. Red Alpha is a Columbia, Maryland-based software technology and consulting firm that has been delivering software development, cybersecurity, data science and prototyping support to customers in the defense and […] More

Raza Latif, CEO of NuAxis Innovations, said the federal government has the opportunity to deliver citizen services that could have a lifechanging impact on individuals and should approach customer experience by understanding how the citizenry is consuming services. He said he considers CX as an “existential need.” “CX is not just a concept … There’s […] More

Menlo Microsystems will invest $50 million over the next three years as it works to retrofit a microelectronics production facility in Tompkins County, New York, a move that will generate 100 high-tech jobs in the Ithaca area in the next five years. The facility, dubbed Ideal Fab, is expected to start producing the company’s Ideal […] More

Executives from cloud services providers such as Oracle, Amazon Web Services, Microsoft and IBM took part in a panel discussion in June and discussed how competition drives such companies to advance collaboration and data interoperability, Nextgov reported Monday. “The market is driving us toward open clouds where we do collaborate more with each other,” said […] More

Orion Space Solutions and Microsoft have entered into a strategic collaboration to help the Department of Defense advance data interoperability between joint forces and allies and support national security missions in the space domain through the Nexus Space Network. The NEXUS Space Network is a cross-domain cognitive electromagnetic data mesh network meant to provide DOD […] More

Angela Heise, corporate vice president for the worldwide public sector at Microsoft, said public sector organizations looking to pursue digital transformation initiatives should create a holistic, long-term strategy to develop the capacity to implement new processes and technologies and deliver more responsive and personalized services to citizens, Technology Record reported Friday. Heise called data as […] More