HighPoint’s Cal Shintani: OMB Guidance Aims to Help Agencies Deliver Customized Citizen Experiences
Cal Shintani, chief growth officer at HighPoint Global, said a section within the Office of Management and Budget‘s Circular A-11 provides a roadmap that federal agencies can use to deliver tailored customer experiences and services that surpass that of private sector institutions. Shintani wrote in an article that agencies should conduct journey mapping activities to develop trusted […] More