General Dynamics Unveils FedRAMP-Compliant Cloud-Based Contact Center System; Marcus Collier Comments
General Dynamics has launched a cloud-based customer service platform designed for government clients that require high security and privacy. The Customer Experience Platform uses Genesys technology that supports both cloud-based and on-premise deployment options, General Dynamics said Wednesday. Marcus Collier, General Dynamics senior vice president for health and civilian solutions within the information technology division, said CXP aims […] More