Mark Forman: Digital Govt Projects Should Incorporate User-Centered Design Methodology
Mark Forman, global public sector head at Unisys, has said agencies should integrate user-centered design methodology into digital government projects to optimize costs, public service and overall mission delivery. Forman wrote in an opinion piece published Tuesday on Nextgov that the government’s mobile applications and services could be underutilized if project designers do not consider citizen input. […] More