CenturyLink Awarded GSA VoIP Service Contract; Erich Sanchack Comments
The General Services Administration has awarded CenturyLink a potential five-year, $6 million to provide a hosted contact center and voice over internet protocol service to the agency’s Federal Acquisition Service. CenturyLink said Monday it aims to help FAS manage approximately 800,000 inbound and outbound calls annually through the hosted contact center. The contract has a one-year base value of $1.3 million plus four one-year options […] More