HighPoint’s Cal Shintani: GSA, USDA Make Strides in Customer Experience Through Centers of Excellence
Cal Shintani, chief growth officer at HighPoint Global, has said there are signs of improvement in the federal government’s effort to build up customer experience. Shintani wrote in an article that there are reports that show progress in customer experience and one of those is the Government CX Insights report, which found that citizen experience scores […] More