Michael Isman: Govt Agencies to Adopt Automated Interactive Messaging For Customer Service
Michael Isman, a vice president in Booz Allen Hamilton‘s strategic innovation group, has said the firm expects the government and the commercial market to adopt automated interactive messaging technologies for customer service, Fedscoop reported Tuesday. Isman told Fedscoop reporter Samantha Ehlinger chatbots powered by artificial intelligence, machine learning, automated analytics and crowdsourcing tools could replace call centers in customer service delivery through […] More