Emergency services should include modern voice communication platforms in any discussion on capability modernization, according to Stacy Schwartz, head of U.S. public sector and education at RingCentral, the provider of a cloud-based communication platform. In an opinion column published Wednesday on StateTech, Schwartz says that unlike analog voice communication tools, modern voice comes in the form of mobile apps that can integrate various data streams, benefiting disaster response as well as daily emergency medical services.

More

In a market ruled by emerging technologies and next-generation capabilities, long-established organizational pillars like voice communication still remain critical for federal missions. RingCentral’s head of U.S. Public Sector and Education Stacy Schwartz spoke with Executive Mosaic about the expansion of cloud communications, how artificial intelligence is changing the landscape, the role CX plays and more in a recent Executive Spotlight interview. 

More

Stacy Schwartz, vice president of public sector and education at cloud-based communications services provider RingCentral, said government agencies looking to support their workforce, attract and retain top talent and improve the citizen experience should deploy voice communication technologies. “By centering voice technology as a critical component in workforce operations, employees can collaborate more efficiently, serve […] More

Avaya and RingCentral have officially begun a strategic partnership by collaborating on a cloud-based technology offering designed to help enterprise users communicate and collaborate.

More

RingCentral has started to market cloud-based communications technology platforms to the state, local and education sectors under a cooperative agreement with the National Association of State Procurement Officials.

More