Accenture-GBC Study: 51% of Federal Workers Expect AI Utilization to Increase in Next Three Years

Accenture's federal services business and the Government Business Council have found during a study that U.S. government employees are willing to learn and incorporate artificial intelligence technology into their daily tasks in the workplace.

Fifty-one percent of 496 federal civilian and defense personnel surveyed expect to see an increase in the number of roles requiring their collaboration with intelligent technologies such as AI over the next three years, Accenture said Tuesday.

Approximately half of the respondents said they believe such technology can help address repetitive tasks and administrative burdens, increase productivity and reduce errors.

However, 61 percent of the workers expressed concern that their agencies do not provide enough technical support and training on the utilization of intelligent tools, while more than 70 percent cited the importance of developing skills in the next three to five years to work with AI.

“The federal workforce knows the potential benefits of AI and that intelligent technologies are coming,” said Britaini Carroll, a human capital workforce lead at AFS. “But what workers don’t yet know is how it will affect and amplify their work.”

Carroll noted the company seeks to help agencies adopt the technology to support workforce transformation plans.