Regina Garcia
A joint venture between information technology firm HighPoint Digital and national technology and operations advisory practice Think Systems will provide the Centers for Medicare & Medicaid Services with support services under a potential five-year contract worth around $108 million.
The contract was awarded to Think HighPoint JV as part of the Small Business Administration’s Mentor-Protege program, Think Systems said Tuesday.
Under the contract, Think HighPoint JV will support the delivery of multichannel customer service for Medicare beneficiaries and marketplace consumers.
Think and Highpoint Digital will also collaborate to develop and maintain training and content for use by CMS’ customer service representatives to provide services across workstreams.
“We are honored that CMS chose Think and HighPoint to deliver training and content for CMS’ customer service representatives and are excited to continue to facilitate the effective delivery of service to Medicare beneficiaries and Affordable Care Act consumers,” said Jay Jones, president of HighPoint Digital.
