Matthew Nelson
TTEC Holdings has obtained a moderate-level certification from the Federal Risk and Authorization Management Program Joint Authorization Board for a software-as-a-service tool designed for government contact centers.
As part of the authorization, FedRAMP has added the platform to the FedRAMP Marketplace, a repository of cloud offerings that have completed or are undergoing security accreditation processes, the company said Tuesday.
Steve Pollema, chief operating officer at TTEC’s digital business, said the designation will allow the firm to speed up the integration of the tool across government agencies.
