Brenda Marie Rivers
Science Applications International Corp. and artificial intelligence software developer Espressive have entered into an agreement to integrate the latter’s virtual assistant tool into SAIC’s U-Centric self-service help desk platform.
The Santa Clara, Calif.-based startup's Barista virtual support agent deploys AI and natural language processing to address user requests and provide information technology support across all organization operations through any device, SAIC said Tuesday.
“As part of SAIC’s U-Centric technology suite, Espressive Barista’s ability to understand language and context is a critical component that can help automate service desk questions and reduce call volume,†said Coby Holloway, vice president of the IT Modernization practice under SAIC's solutions and technology group.
The integrated service desk tool is now available for purchase.
