Anna Forrester
A new Deloitte report offers human services agencies three methods support the transition from a transactional business model to a transformational one based on the utilization of data.
The company said Monday the report highlights the impacts of automation, program redesign and analytics in efforts to bolster the outcomes of human services as opposed to delivery.
“Leveraging data analytics coupled with new technologies and focusing on desired outcomes for citizens, human services agencies can realize a cost-effective way to address citizens’ needs, program costs and operational pressures — while improving citizen services,” said B.J. Walker, a director in Deloitte’s public sector consulting practice.
The report published by Deloitte University Press indicates that automation or self-service technologies enable case workers to provide specialized case management, while analytics facilitates the use of foresight to save cost and effort to deliver services.
Deloitte added the redesign of a program works to address the needs of unique customer segments.
