Businesses should pay more attention to customer needs in a highly competitive climate, according to Andrew MacDonald, director of service design at Serco. MacDonald says in a white paper that self-service technology could push enterprises to seek out data analysis technology in order to get a better understanding of consumer behavior and decision-making. Knowing what a […] More

Former Transportation Department official Oliver McGee warned against rising instances of online attacks on enterprises, utilities and educational institutions in an interview with GSN magazine published Thursday. “Cybersecurity is about protecting the critical infrastructure of America, which is our food, water, finances, healthcare, transportation, businesses, shopping, personal identities and records, schools and colleges,” said McGee, who served deputy assistant transportation […] More

Precise Biometrics AB has released its financial report for fiscal year 2013, the company said Friday. Precise Biometrics generated $5.4 million in net sales and $6.7 million in income while its earnings per share and year-end available cash reached $0.20 and $15.2 million, respectively. Precise Biometrics was selected as the fingerprint algorithm provider for a financial information […] More

Mark Weatherford, a principal at The Chertoff Group, has been promoted to the senior member ranks at the Information Systems Security Association. Weatherford holds the distinction of serving as the Department of Homeland Security‘s first-ever deputy cybersecurity undersecretary and is also a former chief security officer at the North American Electric Reliability Corporation, Chertoff Group announced Tuesday. The senior […] More

Harsh Patel, formerly president of big data analytics firm Bina Technologies, has joined seed and early stage venture fund Claremont Creek Ventures as an investment team director. Patel is a former general partner at RRE Ventures and In-Q-Tel, with his career also including work as an angel investor and mentor to seed state companies, Claremont Creek announced […] More

Boeing will launch a business accelerator with the goal of finding employees that have ideas for technology products that the company could commercialize, the St. Louis Business Journal reported Thursday. Brian Feldt writes the accelerator will fall within the company’s Defense, Space & Security segment and be based in St. Louis. “It’s essentially a method for […] More

SGI and Cognilytics have partnered to integrate high-performance computing with predictive analytics products with the goal of applying the combined tool for big data. InfiniteData Cluster is a cluster computing platform and SGI UV is a shared-memory platform that is built to carry out micro-second data analysis, SGI said Thursday Jorge Titinger, CEO of SGI, said the […] More

Mobile operators are increasingly looking to real-time analytics as a means to help customers address issues with their devices as service providers aim to proactively address those situations and deliver a positive customer experience, Razorsight CEO Charlie Thomas has told Pipeline. Action on the part of operators would occur before a customer files a complaint, […] More

A team of Praescient Analytics researchers collaborated with a university research center during the week leading up to Sunday’s Super Bowl to study sex and drug trafficking in New Jersey and New York, Bloomberg reported Jan. 31. Michael Riley writes the company’s team worked to collect Internet data on telephone numbers and coded language used […] More

ITT isattempting to capitalize on the need for bridges, high-rise buildings, stadiums and city centers to have greater durability and survivability by offering an array of energy absorption and vibration isolation devices, ITT said Thursday. Using its Enidine brand, ITT’s control technologies continues to diversify its manufacturing capabilities by pushing into the seismic technologies market. These offerings are meant to help protect […] More

Hewlett-Packard has been awarded a potential eight-year contract to help the state of Texas install a new pension administration system intended to serve more than 1 million active and 300,000 retired teachers. The Teacher Retirement System of Texas manages a $120 billion trust fund that was started to finance member benefits and manage accounts, HP said […] More

The International Institute for Strategic Studies says reducing acquisition costs will increase demand for unmanned aircraft for intelligence, surveillance and reconnaissance applications, Agence France-Presse reported Tuesday. IISS published its “Military Balance 2014” report stating that globally, more drones are being used by militaries, private companies and individuals. “We’re going to see more of these things,” […] More