Elodie Collins
Talkdesk has secured a key certification from the Federal Risk and Authorization Management Program for the government edition of its artificial intelligence-powered customer experience platform.
Tiago Paiva, the company’s CEO, said in a statement Thursday that the FedRAMP authorization enables more government agencies to implement Talkdesk CX Cloud Government Edition.
“This designation unblocks lengthy procurement motions and allows any agency to leverage Talkdesk’s modern, yet secure, cloud-based CX platform to accelerate enhanced citizen service, while maintaining stakeholder trust, security, and compliance,” the executive commented.
FedRAMP authorization is handed to commercial cloud technologies that meet the government’s stringent standards and requirements for cybersecurity.
Talkdesk’s CX Support
Talkdesk CX Cloud Government Edition is designed to deliver enhanced citizen experience services to public sector organizations.
The platform offers multiple client engagement channels with call control and orchestration and routing features, workforce management for developing staff schedules, quality oversight for evaluating agent performance, and standard and custom reporting.
The platform also has a bring-your-own-carrier capability, allowing for a seamless transition to Talkdesk CX Cloud.
