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Latest Federal & Government Contracting Companies' News Coverage

Latest Federal & Government Contracting Companies' News Coverage

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NICE's inContact business has added a workforce optimization system to a cloud-based contact center offering that is certified under the Federal Risk and Authorization Management Program. The FedRAMP-compliant CXone platform now includes tools for federal agencies to evaluate the performance of government call center representatives and manage customer experience on a single desktop, the software company said Tuesday.

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