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Doug Magee, president of government services group at Day & Zimmermann, stated that commitment to customer intimacy, focusing on "high probability-win" opportunities and investment in talent and technologies are the three strategic actions the company is advancing as it works to provide mission support services for government customers.
Join the Potomac Officers Club’s CX Imperative Forum on Jan. 25 to hear experts discuss how digital transformation strategies could help agencies redesign the customer experience. Register here.
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