citizen services
Latest stories
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in Industry News, News
General Dynamics Reshapes Portfolio via CSRA Purchase, Call Center Deal; Phebe Novakovic Quoted
General Dynamics has initiated portfolio shaping efforts through its $9.7B acquisition of CSRA and recent move to divest its government call center business, the Washington Business Journal reported Wednesday. Maximus agreed earlier this month to purchase General Dynamics Information Technology’s federal citizen engagement centers for $400M in cash to expand its capabilities in citizen services delivery. General […] More
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in Government Cloud, News
Unisys Lands Potential $219M Georgia Cloud IT Contract
Unisys has received a potential eight-year, $219M contract to provide a hybrid cloud platform meant to help government agencies in Georgia manage citizen services delivery efforts across the state. The contract with the Georgia Technology Authority has a base term of five years and six months and three one-year options and calls for Unisys to serve […] More
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in Industry News, News
Accenture, Partnership for Public Service Urge Agencies to Use Tech in Citizen Service Delivery
Accenture’s federal services business and the Partnership for Public Service have released an issue brief that calls on government agencies to adopt three strategies in order to change the way they deliver services to citizens. Kathy Conrad, director of digital government at Accenture Federal Services, wrote in a guest piece posted Wednesday on Government Executive that […] More
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in Featured, General, Industry News, News
Riverbed’s Davis Johnson: Updated Network Key to Agencies’ Cybersecurity, Tech Migration Efforts
Davis Johnson, vice president of U.S. public sector at Riverbed Technology, has said he believes federal agencies should prioritize network modernization when updating their information technology systems. Johnson wrote in a GCN article published Thursday that the adoption of a software-defined wide-area network seeks to help agencies streamline network management and optimize cloud-based applications. He noted that […] More
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in Industry News, News
Accenture-Salesforce Survey: 49% of US Adults Cite Websites as Most Preferred Govt Services Platform
A new survey commissioned by Accenture and Salesforce says 49 percent of U.S. adults prefer to access government services through websites. Accenture said Tuesday 31 percent of respondents cited agency-specific telephone service as the most desired type of access; 25 percent prefer mobile devices without the use of applications; and 21 percent favor a single 311 telephone […] More
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in Government Cloud, News
AWS to Support Govt Service Modernization Efforts in Chile, Honduras
Amazon Web Services has entered into agreements with the administrations of Chile and Honduras to support the two countries’ efforts to modernize government services. The company said Wednesday it will support Honduras and Chile’s open data initiatives and update various internal systems in a push to facilitate transparency and efficiency in citizen services. Jeff Kratz, AWS worldwide public […] More
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in Industry News, News
Microsoft Signs MoU to Help Jharkhand, India, Adopt Cloud Tech for Citizen Services
Microsoft‘s India-based subsidiary has signed a memorandum of understanding with the Indian state of Jharkhand to explore cloud technologies that will work to address the state’s digital transformation goals. The company said Friday it will help Jharkhand explore cloud, machine learning and mobile platforms in a push to optimize citizen services and update education and agriculture facilities under the agreement. “Over the past year […] More
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SAP Unveils Citizen Engagement Platform for Govt Organizations
SAP has partnered with UXC Oxygen to develop a citizen engagement platform designed to help government customers deliver citizen services. The citizen engagement offering builds on SAP’s efforts to provide industry-specific accelerators through SAP Hybris’ commerce platform, the company said Tuesday. “The digital economy has impacted the way consumers engage with brands, and the same applies for interacting with government agencies,” said Matthias Goehler, SAP […] More
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in Featured, General, Industry News, News
Sutherland’s Teresa Weipert: Govt, Industry Tech Collaboration Can Help Drive Citizen Service Transformation
Teresa Weipert, senior vice president of Sutherland Global Services‘ government solutions business, has suggested federal agencies should collaborate with the private sector to deliver services with digital technology. She wrote in a guest piece published Friday on Nextgov that public-private partnerships are a good starting point for customer-focused innovation programs in the national security, transportation, education and healthcare sectors. “Customer service innovation […] More
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CGI to Update Swedish Social Insurance Agency’s Digital Environment for $61M
CGI has secured a potential seven-year, $61.2 million contract for application development and maintenance services in support of the Swedish social insurance agency’s effort to update its digital environment. The company will implement application services to help the Swedish agency modernize and bolster its operations and citizen services through digitalization, CGI said Tuesday. CGI added it […] More
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Deloitte, Adobe Unveil Government Services Access Platform; Kristin Russell Comments
Deloitte‘s digital unit has teamed up with Adobe to develop a new software platform for government services accessible across digital channels. Deloitte Digital has launched CitizenConnect, which is designed to provide access to multiple citizen services applications via mobile devices in an effort to boost customer relationship management for government agencies, Deloitte said Thursday. “Government’s current approach to self-service is often […] More