Jane Edwards

Doug Magee, president of government services group at Day & Zimmermann, stated that commitment to customer intimacy, focusing on "high probability-win" opportunities and investment in talent and technologies are the three strategic actions the company is advancing as it works to provide mission support services for government customers.

Join the Potomac Officers Club’s CX Imperative Forum on Jan. 25 to hear experts discuss how digital transformation strategies could help agencies redesign the customer experience. Register here.

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Verizon has incorporated C-Band coverage and deployed redundant Wi-Fi and other connectivity platforms and services to support North American Aerospace Defense Command’s initiative of helping children track the whereabouts of Santa Claus on Christmas Eve via a toll-free hotline. Verizon said Tuesday it will provide 5G connectivity service to the command's commercial network and supply equipment, including Wi-Fi jetpacks, Cradlepoint routers and Verizon Frontline mobile assets, to enable volunteers to quickly respond to children’s calls as part of the NORAD Tracks Santa initiative.

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Vincent DiFronzo, senior vice president of the Air Force, DOD Agency, Combatant Command business unit at Science Applications International Corp., said there are five ways organizations can prioritize military veterans and their families and the first two are through corporate leadership and human resources programs. “Companies with the most successful veteran hiring initiatives and employee resource groups are those led by veterans or military family members themselves,” DiFronzo wrote in an opinion piece published Monday in Stars and Stripes.

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Mack Defense has selected BAE Systems to provide an alternative propulsion system for use on prototypes for the U.S. Army’s Common Tactical Truck program. “The U.S. Army requested industry to provide solutions to maximize operational efficiency of the Common Tactical Truck in areas such as fuel demand reduction in order to help inform the final requirements for the program,” David Hartzell, president of Mack Defense, said in a statement published Tuesday.

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