Jennifer Ward, senior director of solutions engineering at Salesforce, saidÂ using a specific cloud computing modelÂ can help federal agencies modernize systems, save money andÂ increase customer satisfaction.
Bethesda, Md.-based cloud services providerÂ CoreSphere has received a Gold Consulting Partner status in recognition of its efforts to help government customers migrate enterprise applications to the Salesforce platform.
TYSONS CORNER, VA, March 6, 2019 â€” TechnoMile has worked with ArchIntel, provider of a customized, human intelligence-powered daily briefing service, to develop a tool that works to enable the latter’s customers to share and access content on the Salesforce platform, GovCon Wire reported Feb. 27. The ArchIntel Salesforce Connector is designed to support collaboration, […] More
Todd Schroeder, vice president of government digital strategy at Salesforce, has said digital platforms can help agencies transform information technology, business and workflow processes. He wrote in an article published Monday that a platform will allow government users toÂ collaborate on programs and across departments, as well as manage customer service. “Digital transformation isnâ€™t about preserving […] More
The Los Angeles County Metropolitan Transportation Authority in California has implemented a Salesforce-powered unified payment system for local commuters toÂ pay for travel through a single digital hub. Publicis.SapientÂ helpedÂ LA Metro architect and launch theÂ TAPforce on the Salesforce Platform to serve as a “one-stop shop” for payment transactions and program registrations across multiple account-based transport options throughout […] More
SalesforceÂ has submitted recommendations to the Office of Management and BudgetÂ through a public comment on OMB’sÂ draft of an updated federal cloud computing strategy. Dave Rey, executive vice president of Salesforce’sÂ North American public sector business, toldÂ Federal Chief Information Officer Suzette Kent in aÂ written responseÂ to theÂ Cloud Smart StrategyÂ proposal that OMB should includeÂ customer experience objectives in the draft policy. […] More
The Washington D.C. Office of Unified Communications has chosenÂ Salesforce to help the agency transition its system for responding nonemergency calls from a server-based platform to a cloud environment. OUC migrated its 311 system onto the Salesforce Service CloudÂ equipped with the artificial intelligence-basedÂ Einstein AnalyticsÂ tool in an effort to reduce call hold times and system downtime scenarios, […] More
The U.S. Customs and Border Protection has chosen Salesforce to provide cloud computing and analytics platforms to support the agency’s digital modernization effort. CBP will implement Salesforce’s Analytics, Community Cloud and Service CloudÂ products to update agency personnel management process, manage activities along U.S. borders and engage citizens, the companyÂ said Tuesday. “There is a huge opportunity […] More
Salesforce and IBM will combine theirÂ cloud and artificial intelligence offerings and expand their strategic partnership to help companies connect and boost collaboration with client organizations. IBM said Friday the companies will merge the IBM Cloud and Watson services with Salesforce Quip and Salesforce Service Cloud Einstein to create new IBM WatsonQuip Live applications designed to […] More