Nichols Martin
Google has introduced multiple cloud-based tools built to help public sector customers manage communications and collaboration, job search, customer service and improper payment identification processes amid the coronavirus pandemic.
Mike Daniels, vice president of Google Cloud's global public sector unit, wrote in a blog post published Tuesday, the Workspace for Government platform allows agency users to collaborate with various applications while complying with security and privacy standards.
The company also developed a Virtual Career Center that uses machine learning technology designed to match job content and seeker intent.
Daniels said the Rhode Island government became the first region to implement the cloud-based online platform as part of the state's “Back to Work RI†program.
Google also offers artificial intelligence-powered Contact Center AI to facilitate virtual agent-customer chat and voice communications.
The Illinois Department of Employment Security adopted the system, helping customer representatives to process approximately 40K phone calls from constituents each day, according to Daniels.
He added the company also built a technology to help customer agencies identify and monitor improper payments.
The new offerings were unveiled at this week's Google Cloud Public Sector Summit,
