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Deloitte Rolls Out Generative AI Concierge Tool for Public Sector

Deloitte Rolls Out Generative AI Concierge Tool for Public Sector
Generative AI, concierge tool

Deloitte, in partnership with Google Public Sector, has launched a generative artificial intelligence tool designed to serve as an enhanced central hub for government-related resources, support and services.

The company said Tuesday it uses Google’s multimodal AI model called Gemini to power the Elevating Digital Government Experiences platform to employ multi-lingual, channel-agnostic and intuitive conversational capabilities.

EDGE is capable of understanding various inputs or queries and generating clear responses. It can also automate tasks and derive data-driven insights to enhance government service offerings.

Moreover, the tool can streamline the process for military veterans to acquire information and apply for benefits.

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Written by Kacey Roberts

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