Naomi Cooper
Tyler Technologies has secured a contract to provide the National Guard Bureau with a unified, cloud-based workforce case management application suite to streamline and automate responses to personnel-related issues and complaints.
The NGB-DEI Complaints Management and Adjudication Branch will use the platform to equip military equal opportunity and civilian equal employment opportunity professionals with tools for web-based case management, complaint tracking and program management and reporting, Tyler said Friday.
Tyler’s application suite will track and manage informal and formal harassment and discrimination appeals while ensuring transparency and accountability for substantiated claims and notices of proposed resolutions.
The Federal Risk and Authorization Management Program-certified platform features data encryption, multi-factor authentication and role-based access controls to store and secure sensitive data and documents.
