in ,

HighPoint Global’s Scott Weddle on Three Practices to Help Create Functioning QA Process

HighPoint Global's Scott Weddle on Three Practices to Help Create Functioning QA Process - top government contractors - best government contracting event
https://executivebiz-media.s3.amazonaws.com/2022/08/19/30/9f/c3/a0/b7/6f/d4/64/Executive-Biz.png
HighPoint Global's Scott Weddle on Three Practices to Help Create Functioning QA Process - top government contractors - best government contracting event

Scott Weddle, director of quality assurance at HighPoint Global, wrote in a GCN article published Monday that government agencies can improve citizen experience by allotting resources and time to quality assurance.

Weddle said there are three best practices that could help agencies establish a functioning QA process and one is the use of separate QA contracts. “QA programs that are on separate contracts incorporate insight into how customer service representatives and their agencies are performing. In this type of contract, quality analysts are subject matter experts looking at whole processes,” he added.

Another best practice is including QA professionals in the project’s design phase. “QA teams can also help determine how to evaluate outcomes. They have insight into whether a metric is quantifiable or should be measured in a more narrative way,” Weddle added.

Weddle also cited the importance of collaboration and how the practice helps create the best QA outcomes and prevent “thinking silos.”

ExecutiveBiz Logo

Sign Up Now! ExecutiveBiz provides you with Daily Updates and News Briefings about Government Technology

mm

Written by Jane Edwards

is a staff writer at Executive Mosaic, where she writes for ExecutiveBiz about IT modernization, cybersecurity, space procurement and industry leaders’ perspectives on government technology trends.

ULA Prepares for Atlas V Takeoff - top government contractors - best government contracting event
ULA Prepares for Atlas V Takeoff
Palo Alto Cloud Offering Gets FedRAMP In Process Status; Nick Urick Quoted - top government contractors - best government contracting event
Palo Alto Cloud Offering Gets FedRAMP In Process Status; Nick Urick Quoted