Tom Romeo, general manager of federal business at Maximus and a two-time Wash100 award winner, wrote in a commentary published Friday on Federal News Network that robotic process automation is a key component of a digital toolkit that could help agencies manage repetitive tasks and allow their employees to focus on more complex activities.
He described RPA as a technology governed by structured inputs and business logic and cited factors to consider when determining RPA“™s viability in process automation.
“One of the key factors in determining if RPA is viable for automating a process is to not to expect it to complete 100% of an assigned task. “¦ So, it“™s important to build in a process for exception handling,“ Romeo said. “With this in mind, agencies can evaluate the complexity of a process against how many exceptions it might generate in order to determine the benefits that would be gained from automating it.“
Romeo also mentioned the General Services Administration“™s efforts to implement RPA in support of the President“™s Management Agenda.