Google to Help Postal Service Manage Customer Experience With Cloud Tech

The U.S. Postal Service has partnered with Google Cloud in an effort to decrease customer wait times in call centers, FedScoop reported Thursday.

Mike Daniels, vice president of Google Cloud’s global public sector business, told the publication that USPS is pursuing tranformational changes to keep up with other delivery service providers.

The company offers Diologflow Enterprise Edition, a tool suite designed to provide artificial intelligence virtual agents that could help agency customers access services via websites, texts and calls, the report noted.

USPS is also looking to implement the technology in mobile applications, internet of things devices and other platforms to deploy conversational interfaces.

The report added Carahsoft, a Google Cloud distributor in the federal market, will provide cloud-based mail delivery and customer experience tools to the agency under a potential $50M contract.