Accentureâ€™s federal services arm hasÂ released a report recommending that federal agencies incorporate a human-centered approach to artificial intelligence system designÂ and encourage their workforce to have a â€œhigh degree of trustâ€ in autonomous platforms.
The report, titled â€œResponsible AI: A Framework for Building Trust in Your AI Solutions,â€ recommends the implementation of â€œexplainable AI,â€Â which covers systems that can provide a rationale for decisions and enable humans to assessÂ future machine behavior.
It also suggests that agencies conduct continuous monitoring of autonomous systems and include usersâ€™ privacy, security and trust concerns in the AI platformâ€™s design.
According to the report, agencies have to teach their personnel how to train, augment and interact with these AI systems in order to build workforce trust.
â€œOrganizations that fail to take these steps will find many of the benefits of AI elusive and may encounter a talent crunch within the next few years,â€ it noted.
The report wasÂ authored by Accenture's Dominic Delmolino, managing director and chief technology officer, and Mimi Whitehouse, manager of the company's AI strategic growth initiative.