Jane Edwards
Buchanan & Edwards has received a contract to provide information technology infrastructure and integration services for the U.S. Library of Congress to support the federal institution’s migration to Microsoft‘s ServiceNow platform.
BE said Thursday migrating from the IT Service Management system to ServiceNow will work to help the library simplify its process for managing technology applications.
Dennis Kelly, BE president and CEO, said the company will leverage its experience as a ServiceNow training and management services provider to help the library expand its technology capabilities.
BE will train up to 15 system administrators to support the migration work at the library.
The ServiceNow platform will work to help the library use analytics, request fulfillment, password reset and other IT modules.
