Ramona Adams
BT Global Services has deployed a BMC-built information technology service management suite to support customers such as a police force in England.
BMC said Wednesday its Remedy 9 platform is designed to support the management of incidents, problems, service requests and changes through a mobile-first user experience.
The Houston-based software provider added BT expects Remedy 9 to help reduce service desk call volumes by 20 percent on a police contract.
Sally Saunders, service management head at BT’s business and public sector segment, said Remedy 9 met requirements to address service costs and call volumes as well as boost customer’s workforce productivity.
Nayaki Nayyar, BMC president of digital service management, said the Remedy suite works to provide self-service capacity for repeatable issues and requests.
