Jay Clemens
Capgemini has released findings of a new study that indicates governments in Europe are cautiously implementing digital services over time.
Capgemini and Politecnico di Milano School of Management for the Directorate General for Communications Networks, Content and Technology conducted the 13th eGovernment Benchmark Measurement for eGovernment Services to assess the priority areas of the eGovernment Action Plan 2011-2015, Capgemini said Monday.
The findings suggest European governments could speed up the transition of more services online with the use of digital systems.
Results of the benchmark also show that countries from the southwest to the northeast of Europe deliver technological enablers above the European average while other nations fail to keep up with the pace.
“Looking back at the past few years, we can say that European digital government services have developed steadily, but we haven’t seen any groundbreaking progress,” said Dinand Tinholt, vice president and global EU account director at Capgemini.
“The priorities in government policies have only slightly changed since 2006, while technology has rapidly developed over the last ten years,†Tinholt added.
The benchmark also found that digital financial services and electronic registrations achieve the strongest growth among the seven life events monitored between 2012 and 2015.
Digital financial services grew from 50 percent in 2012-2013 to 59 percent in 2014-2015 and electronic registrations increased from 42 percent in 2012-2013 to 54 percent in 2014-2015, according to the benchmark.
