A business unit withinÂ Airbus‘Â defense and space business hasÂ partnered withÂ RMG NetworksÂ to integrateÂ the latter’s visual contact center technology withÂ Airbus DS Communications‘Â VESTA 9-1-1Â public safety call handling system.
RMG Networks said Monday its visual contact center is designed to provideÂ real-time data displays on key performance indicators and other critical details to support response efficiency at contact centers.
The integrated visual communications technology for public safety will work to displayÂ real-time statistical details onÂ queue activity at public safety answering points, the company added.
“Real-time data visualization facilitates fast, accurate response,” said Bob Freinberg, Airbus DS Communications CEO.
He added that RMG Networks’ real-time displays will support Airbus’ emergency management services.
Robert Michelson, RMG Networks president and CEO, said the company’s partnership withÂ Airbus DS Communications aims to provide a holistic service for public safety.
Airbus said it will add the visualÂ contact center technology to its productÂ portfolioÂ forÂ public safety organizations.
The company noted thatÂ Airbus DS Communications’ systems process 60 percent of 9-1-1 calls in the U.S.