Salient CRGT’s Laurence Rose: Govt Tech Firms Should Provide ‘Humanistic Management’ in Virtual Work Environment

Salient CRGT’s Laurence Rose has discussed in his book “The Human Side of Virtual Work” methods and ideas on how government technology firms can implement their teleworking programs and ensure customer satisfaction in a virtual work environment.

Rose, senior vice president of contracts and procurement at Salient CRGT, said Wednesday that companies should provide “humanistic management” amid limited communications in order to prevent isolation, trust and work presence issues.

“Moving from a traditional to virtual work environment, there are new challenges all dealing with the aspects of trust, isolation, and work presence that we can focus on to ensure successful working relationships,” he said.

“The difference is we cannot take these perceptions for granted when delivering services to our clients.”