Anna Forrester
A new Accenture survey of U.S. citizens indicates an increase in demand for digital platforms to facilitate their interactions with government and access to public services.
The company said Tuesday 86 percent of respondents seek increased digital interactions as 92 percent stated improvements in the deployment of digital services would have a positive effect on their view of government.
Accenture surveyed 6,624 citizens in the U.S., Australia, France, Germany, Singapore, the United Arab Emirates and the United Kingdom for the study that has a 3-percent margin of error.
“Governments have the opportunity to drive true public service transformation through digital technologies,” said Steve Hurst, head of the health and public service digital practice at Accenture.
“[Digital]Â is a transformational tool that can be used to radically improve the delivery of citizen services and satisfaction.”
The survey also says 70 percent of respondents called for the security and quality of digital government services to be comparable to those in the private sector.
Accenture recommends agencies promote services offered via digital platforms to boost public awareness, which the company says can also impact public perception.
Digital services should also support government interactions from end to end to facilitate convenience and efficiency in service, Accenture added.
