Jane Edwards
Tom Romeo, president of federal services at Maximus, has said the adoption of case management and business process management practices could help federal agencies manage workflow processes as they continue to use legacy information technology systems and modernize IT platforms.
Romeo wrote in an FCW commentary published Thursday that BPM works to improve operational agility and performance outcomes through management of processes instead of tasks.
“Case management is a concept that encapsulates the life cycle management of a customer request process from start to end, facilitating effective management of a business outcome,” he said.
Case management and BPM “can best support agency transformation by achieving the right balance of coexistence,†Romeo noted.
