Anna Forrester
Verizon Enterprise Solutions has released new HIPAA-ready healthcare technologies to manage the exchange of electronic patient health information and inquiries from both patients and healthcare professionals on health services.
“Healthcare is behind other industries when it comes to applying technology to the delivery of services due in part to today’s regulatory climate,” Darryl Shaw, director of healthcare solutions and new product development at Verizon, said Thursday.
To address this, the company has unveiled the Virtual Contact Center and IP-based Interactive Voice Response to build on customer relationship management and deliver an integrated view of health records and databases.
The Virtual Contact Center works to facilitate collaboration between healthcare professionals through multiple channels, such as phone and social media, and resolution of incidents or issues.
IP IVR is built to route inquiry calls to the appropriate parties and facilitate patient engagement, Arcila writes.
Both offerings come with a HIPAA Business Associate Agreement.
