Between Feb. 24 and Feb. 27, Mobile World Capital Barcelona hosted the 2014 Mobile World Congress, the annual conference and exhibition that attracts keynote speakers from some of the worldâ€™s foremost corporations, and exhibitions of the next-generation of cutting-edge innovations and technologies.
The theme of this yearâ€™s event was â€œCreating Whatâ€™s NEXTâ€ and many participants and industry commentators honed their focus on the disruption caused by technologies including new mobile devices, virtualization and the Internet of Things.
â€œI believe the future will see real time analytics technologies embedded directly in devices, just as Google Glass has embedded technologies once spread across dozens of devices into a set of cutting-edge spectacles.â€
A longtime provider of cloud-based analytics tools for firms in industries including media and communications, Razorsight announced its own major leap into the mobile world soon before the MWC by releasing what it called the â€œworldâ€™s first real-time predictive analytics apps for smartphones.â€
Razorsight Real Time Analytics, with predictive insights, features four apps for individuals responsible for â€œcustomer experience managementâ€ in sales and marketing; finance; operations; and network.
“Unlike similar ‘wannabe’ real time services that rely on dated ‘heuristic’ data, Razorsight Real Time Analytics leverages live streaming data to provide an accurate read on the customer’s situation, context and issues in just seconds,â€ noted Chris Checco, Razorsightâ€™s president and chief analytics officer.
â€œBest of all, communications and media companies can use real time analytics ‘on the fly’ with an app tailored to their area of customer expertise and responsibility,â€ Checco added.
In discussing their company and new apps, Thomas and Checco hit on many areas that IBM CEO Ginni Rometty would include in her around 45-min keynote address to close out MWC.
Rometty summed up her speech with â€œthree words: Data, cloud and engagement.â€
Rometty added that â€œwe will not only forever change how we engage, but understand people at an individual levelâ€ and that success in the emerging engagement culture will be measured according to speed, personalization, security and trust.
â€œFor enterprises, mobile will put a premium onâ€¦ speedy, prescriptive analytics,â€ Rometty noted.
From Razorsightâ€™s perspective, Thomas commented that it is critical for mobile operators to have â€œthe ability to offer mass customization in the way that Nike has, and to deliver unique â€˜experiencesâ€™ based on customer preferences, demographics and location.â€
â€œTypically, the best results come from a combination of absolute business rules and real time analytics,â€ added Checco.
Razorsight accordingly built its real-time analytics solutions to merge historical data with data attributes gathered at the moment of interaction â€“ such as the answer to a live question or recent usage data â€“ before running that merged data through statistical algorithms.
â€œIt then uses scoring algorithms and categorical models created to apply additional statistical or heuristic business logic,â€ Checco said, noting that â€œan arbitrage engine parses and prioritizes the results for use.â€
â€œUltimately, Razorsight will cut that delivery window to a sub-second response time,â€ Checco said.
From Romettyâ€™s perspective, the greatest power of data â€“ and the competitive advantage that it brings â€“ will be unlocked by â€œthose who push their analytics beyond descriptive and predictive.â€
â€œThe third age of computing is cognitive,â€ Rometty noted. â€œAn era of machines that learn when they are taught.â€
Razorsight sees self-learning capabilities helping to drive and compound gains at â€œa very clean and clear intersectionâ€ between three â€œintegrated realmsâ€: big data, micro data and real-time analytics.
In a future mix of data types and functionalities, Checco says that integration could surround a â€˜big data analyticsâ€™ platform that gathers streaming information while a â€˜micro data analyticsâ€™ platform analyzes that data for certain campaigns, and a â€˜real-time analyticsâ€™ platform assesses campaign impacts in the moment to help identify and deliver the appropriate communications and channels.
â€œBig data analytics continues to gather the effects of the micro data and real time analytics treatments through the feedback and self-learning features,â€ Checco added, noting that â€œmicro data and real time will then use the feedback and self-learning features to continually improve the treatments and identify new micro- and macro-trends.â€