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Accenture and Enbridge Gas Distribution Inc. have extended their current customer services contract by five years with a new business process outsourcing services agreement.
Through Accenture’s global delivery network, Accenture will provide outsourcing services related to billing, payment processing, back office, call center and collections functions.
“By outsourcing its customer care, Enbridge Gas Distribution has benefited from the high-performance process models and technology insights we have developed across our global BPO practice,” said Damian Rivera, a senior executive in Accenture“™s utilities industry group.
“Enbridge has been able to build in greater cost certainty, and we look forward to collaborating with the Enbridge team to drive additional improvement in its customer service experience while further enhancing efficiency,” he added.
