Microsoft recently announced the availability of the Microsoft Dymanics CRM November 2011 service update for its website. The service update brings new customers social collaboration capabilities along with a complete Microsoft Office 365 experience and enhancements for enterprises using Microsoft Dynamics CRM in the cloud.
“By bringing together new social collaboration capabilities in Microsoft Dynamics CRM with familiar collaboration technologies such as Office, SharePoint and Lync, businesses will be able to expand their relationships with customers and gain even deeper insight and understanding,” said Brad Wilson, general manager of the Microsoft Dynamics CRM product management group.
Microsoft Dynamics CRM introduced new social collaboration capabilities that include activity feeds, micro-blogging, conversations, automated activity updates and mobile activity feeds. The capabilities allow organizations to deliver improved business results and customer satisfaction.