ACS, A Xerox Company has announced its acquisition of Italian-based call center and business process services company Innova Consulting. This is all in an effort to expand A Xerox Company“™s presence in Europe.
Innova Consulting provides call center and back offices services to the Italian clients of Zurich Connect. The ACS acquisition will continue to honor the services provided to Zurich, which is part of a five-year, $32 million outsourcing agreement to meet customer demand in the Italian market.
“The newly acquired facility and experienced staff will be able to quickly incorporate ACS“™ propriety business process services and immediately offer Italy as an option for global companies operating in the region,“ said Connie Harvey, group president of ACS“™ healthcare, payer and insurance group.
The deal provides ACS with its first operations facility in Italy with a 180-person call center and business process capability in the city of Cagliari on the Island of Sardinia. The facility will offer customer care services, help services desk and back office process capabilities.