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Red Hat has announced its global customer portal has been recognized as a top support website by the Association of Support Professionals. The 14th Annual Ten Best Web Support Sites competition illustrates the excellence in online support and service.
Some of the criteria of the competition include overall usability, design and navigation, knowledge-base and search implementation, interactive features and customer experience, among other criteria.
“In designing our customer portal, we put our customers needs first in order to expand the value of their Red Hat subscriptions,“ said Marco-Bill Peter, vice president of Global Support Services at Red Hat. “We“™ve received excellent feedback on the portal from our global customer base and are pleased to be recognized by ASP today.“
The portal is designed to provide customers with easy access to Red Hat knowledge and software across product lines.
