As the vice president of Global Enterprise Solutions, Paul Bates oversees an organization of about 1,400 employees who provide professional services to the government. “We provide a full array of services including everything from engineering to hands and feet on the street “” whatever our customers need,“ says Bates, who also counts customers in the commercial sphere. In the following Q&A, Bates tells us what“™s new at Verizon Business, the latest trends in cyber security, and what the acquisition landscape looks like over the coming year.
What“™s new in your business unit that most people wouldn“™t know?
Paul Bates: Verizon Business is much more than just pipes. We“™re providing professional services to extend throughout a customer“™s network rather than simply offering a private line or a Multiprotocol Label Switching (MPLS) network as we did before. Today, we also deliver more security services and professional services that are near the network, but not necessarily tied to the network, such as Service Oriented Architecture (SOA) and information assurance.
What hot trends will impact your customers over the next 12 to 18 months?
Paul Bates: I think, across the board, and including cyber security, how customers deal with information assurance, and how they set up SOA plans. I also think that the contracting vehicles are changing, and we are starting to see consolidated, larger contracts rather than smaller ones. Additionally, customers are moving away from the traditional level-of-effort (LOE) contracts and toward more performance-oriented contracts.